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Level 4 Diploma in Hospitality Management

The Diploma is a highly intensive 3-term programme providing a fast track into the second year of undergraduate degrees in Hospitality in the UK and a strong qualification to start a career at junior management level in the Hospitality industry.

Sample pathways for the Tourism and Hospitality Management Diploma at Kings

Sample pathway for the Tourism and Hospitality Management Diploma at Kings

The course

The Diploma in Hospitality Management is ideal for students who want fast track entry to Year 2 of a degree course in Tourism and Hospitality Management or to begin their career at junior management level.

It is a highly intensive 3-term course which is taught at NVQ Level 4 (equivalent to first year undergraduate level), in partnership with the Confederation of Tourism and Hospitality (CTH).

CTH is one of the world’s leading specialist hospitality and tourism professional bodies whose core mission is to provide the highest standard of industry-focussed professional qualifications. CTH is a member of the Federation of Awarding Bodies and is approved and regulated by Ofqual.
Find out more about the Confederation of Tourism and Hospitality on the CTH website.

Students who successfully complete the course will be able to join Year 2 of an undergraduate degree course the following September.


Assessment and certificates

Examination and assessment is an integral part of the course. Each module is assessed by either examination or an investigative assignment to evaluate a hospitality or tourism organisation. All assessments and exams are set and assessed by CTH.

Students’ work will be measured against the specified learning outcomes and assessment criteria of each unit.

All students will receive the CTH Diploma in Hospitality Management and the Kings Diploma in Tourism and Hospitality Management.

Career pathways

The applied and practical nature of the Level 4 Diploma means that the course is ideal for students wanting to pursue specific careers in the sector.

Typical careers in the the tourism and hospitality sectors include:

  • Hotel and resort management
  • Restaurant management
  • Tourism transportation services
  • Travel agency management
  • Tour operation
  • Leisure centre management
  • Golf club management
  • Cruise ship operations
  • Contract and event management and catering

Course structure and content

The course is studied as a 3-term programme. In addition to taught classes, students are expected to complete extensive private study plus individual projects and presentations.

The academic content of the course will be underpinned by visits to local businesses and organisations and by lectures given by hospitality and tourism professionals.

Course content

All students take the following core modules.

Global tourism and hospitality 

Students will start the course with an understanding of the history, size and scope of the global tourism and hospitality industry, which includes an understanding of tourist types, destination analysis and the food and accommodation sectors within it. It also covers the issues and influences affecting the industry and
its development, sustainable tourism and the growth of global tourism and hospitality brands.

Customer service management in tourism and hospitality

This unit covers the management of customer service operations as well as managing the resolution of customers’
queries and complaints. Students will analyse the effectiveness of customer service within a hospitality or tourism
establishment and understand the importance of staff management and the use of quality systems to set standards.

Food and beverage operations

Students will gain an understanding of the principles of food and beverage operations, its service, methods of cookery, kitchen layout and different methods of purchasing and food storage.

The operational and supervisory aspects of running a food and beverage operation plus the importance of hygiene,
health and safety and its legislation will also be covered.

Food and beverage supervision

The effectiveness of food and beverage operations within establishments will be evaluated to encourage appreciation of the various factors involved in meeting customer needs. This includes the development of plans and menus and an understanding of how to arrange banquets and functions, supervise the purchasing and storage of food and beverages and managing staff performance.

Essentials of finance in tourism and hospitality

Learners will be introduced to the key principles for controlling finance, how to interpret financial statements and the use of IT to support financial management and record keeping in the tourism and hospitality industry.

Rooms divisions operations

Delivers an understanding of operations within Rooms Divisions, which includes the function and activities of front office in reservations, reception and guest accounting, housekeeping and maintenance in providing a clean and safe
environment and the role they all play in selling the hotel and the guest cycle.

Rooms divisions supervision

This unit looks at how to evaluate the effectiveness of the departments within Rooms Divisions and analyse the
supervision of staff as well as managing their performance and providing recommendations based on theory learnt.

Second year university entry

The course is a Level 4 qualification which leads to the Second Year of an Undergraduate degree in a variety of Tourism and Hospitality subjects. The course is recognised by several leading universities including Bournemouth University.

Kings students are able to progress on to Year 2 of popular and competitive undergraduate degree courses in many aspects of the Tourism and Hospitality sectors, including:

  • Hospitality and Tourism Management
  • Hotel and Catering Management
  • International Hotel Management
  • Event Management
  • Leisure Marketing
  • Service Sector Enterprise
  • Hospitality and Food Management

The course also prepares students very successfully for progression to professional training in specialist institutions in other countries.


The Tourism School at Bournemouth University is a UK leader in the field of tourism. The university offers a range of Undergraduate and Postgraduate courses in this exciting and growing area.

Find out more about degree courses at Bournemouth University.

CTH also has agreements with several hotel schools including: